Terms of service

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<div class="policy-header">
<h1>Terms of Service</h1>
<p>Oastine — Last updated: 19 July 2026</p>
</div>

<div class="toc">
<h2>Contents</h2>
<ol>
<li><a href="#introduction">Introduction</a></li>
<li><a href="#eligibility">Eligibility</a></li>
<li><a href="#products-pricing">Products & Pricing</a></li>
<li><a href="#orders-payment">Orders & Payment</a></li>
<li><a href="#shipping-delivery">Shipping & Delivery</a></li>
<li><a href="#returns-refunds">Returns & Refunds</a></li>
<li><a href="#account-use">Account Use & Conduct</a></li>
<li><a href="#intellectual-property">Intellectual Property</a></li>
<li><a href="#third-party-links">Third-Party Links & Services</a></li>
<li><a href="#liability">Limitation of Liability</a></li>
<li><a href="#indemnity">Indemnity</a></li>
<li><a href="#governing-law">Governing Law</a></li>
<li><a href="#changes">Changes to These Terms</a></li>
<li><a href="#contact">Contact Us</a></li>
</ol>
</div>

<section id="introduction">
<h2>1. Introduction</h2>
<p>
These Terms of Service ("Terms") govern your access to and use of the website operated by
<strong>Oastine</strong> ("we", "us", "our"), including any purchases made through our online
store (the "Site"). By accessing the Site or placing an order, you agree to be bound by these
Terms. If you do not agree, please do not use the Site.
</p>
<p>
These Terms should be read together with our <a href="privacy-policy.html">Privacy Policy</a>,
which explains how we collect and use your personal data.
</p>
</section>

<section id="eligibility">
<h2>2. Eligibility</h2>
<p>
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place
an order on our Site. By using the Site, you confirm that you meet this requirement and that
any information you provide is accurate and complete.
</p>
</section>

<section id="products-pricing">
<h2>3. Products & Pricing</h2>
<ul>
<li>We make reasonable efforts to accurately display product descriptions, images, and pricing, but we do not warrant that all information is error-free.</li>
<li>All prices are listed in the currency shown at checkout and are subject to change without notice.</li>
<li>In the event of a pricing error, we reserve the right to cancel or refuse any order, even after payment has been confirmed, and will notify you promptly.</li>
<li>We reserve the right to limit quantities, discontinue products, or refuse service to anyone at our discretion.</li>
</ul>
</section>

<section id="orders-payment">
<h2>4. Orders & Payment</h2>
<p>
When you place an order, you are making an offer to purchase the product(s) at the listed
price. We reserve the right to accept or decline any order for reasons including, but not
limited to, product availability, errors in pricing or product information, or suspected
fraudulent activity.
</p>
<p>
Payments are processed securely through <strong>Shopify Payments</strong>. By providing your
payment information, you represent that you are authorised to use the payment method and that
the information you provide is accurate. All payments are subject to validation and
authorisation checks by our payment processor.
</p>
</section>

<section id="shipping-delivery">
<h2>5. Shipping & Delivery</h2>
<p>
Estimated delivery times are provided for guidance only and are not guaranteed. We are not
responsible for delays caused by couriers, customs, or circumstances beyond our reasonable
control. Risk of loss and title for products pass to you upon our delivery to the shipping
carrier.
</p>
</section>

<section id="returns-refunds">
<h2>6. Returns & Refunds</h2>
<p>
Our approach to returns, exchanges, and refunds is set out in our separate Refund Policy.
Please refer to that policy for full details on eligibility, timeframes, and the process for
requesting a return.
</p>
</section>

<section id="account-use">
<h2>7. Account Use & Conduct</h2>
<p>When using our Site, you agree not to:</p>
<ul>
<li>Provide false, inaccurate, or misleading information</li>
<li>Use the Site for any unlawful purpose or in violation of these Terms</li>
<li>Attempt to gain unauthorised access to our systems or another user's account</li>
<li>Engage in any activity that disrupts or interferes with the Site's functionality</li>
<li>Use automated means (bots, scrapers) to access or interact with the Site without our permission</li>
</ul>
<p>
We reserve the right to suspend or terminate your access to the Site if we reasonably believe
you have violated these Terms.
</p>
</section>

<section id="intellectual-property">
<h2>8. Intellectual Property</h2>
<p>
All content on the Site, including text, graphics, logos, images, and software, is the
property of Oastine or its licensors and is protected by applicable intellectual property
laws. You may not reproduce, distribute, modify, or create derivative works from any content
on the Site without our prior written consent.
</p>
</section>

<section id="third-party-links">
<h2>9. Third-Party Links & Services</h2>
<p>
Our Site may contain links to third-party websites or services, including our payment
processor, Shopify Payments. We do not control and are not responsible for the content,
privacy practices, or terms of any third-party sites. Your use of such third-party services is
subject to their own terms and policies.
</p>
</section>

<section id="liability">
<h2>10. Limitation of Liability</h2>
<p>
To the fullest extent permitted by law, Oastine shall not be liable for any indirect,
incidental, special, or consequential damages arising from your use of the Site or products
purchased through it. Our total liability for any claim arising from these Terms or your
purchase shall not exceed the amount you paid for the relevant order.
</p>
<p>
Nothing in these Terms excludes or limits our liability for death or personal injury caused by
our negligence, fraud, or any other liability that cannot be excluded or limited under
applicable UK law, including your statutory rights under the Consumer Rights Act 2015.
</p>
</section>

<section id="indemnity">
<h2>11. Indemnity</h2>
<p>
You agree to indemnify and hold harmless Oastine, its owners, employees, and affiliates from
any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from
your breach of these Terms or misuse of the Site.
</p>
</section>

<section id="governing-law">
<h2>12. Governing Law</h2>
<p>
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your use of the Site shall be subject to the
exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory
consumer protection rights you may have in your country of residence.
</p>
</section>

<section id="changes">
<h2>13. Changes to These Terms</h2>
<p>
We may update these Terms from time to time to reflect changes in our business practices or
legal requirements. Updates will be posted on this page with a revised "Last updated" date.
Continued use of the Site after changes are posted constitutes your acceptance of the revised
Terms.
</p>
</section>

<section id="contact">
<h2>14. Contact Us</h2>
<p>If you have any questions about these Terms of Service, please contact us:</p>
<div class="info-box">
<p><strong>Trade name:</strong> Oastine</p>
<p><strong>Address:</strong> 41 Larch Road, Runcorn WA7 5HR, United Kingdom</p>
<p><strong>Email:</strong> <a href="mailto:alan.darlington122@gmail.com">alan.darlington122@gmail.com</a></p>
<p><strong>Phone:</strong> <a href="tel:+447714932058">+44 7714 932058</a></p>
</div>
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